Frequently Asked Questions

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If you can't find the answer to your question here, contact our Support Team at https://spybubble.zendesk.com/. We would be happy to help.

Q: How do I get SpyBubble?
A: As SpyBubble is a digital product, it will be electronically delivered to you. There will be no shipping charges! Once you've purchased the application, you'll receive a welcome e-mail having instructions to proceed.

Besides, you can have it anytime you want. In case you don't receive the welcome e-mail in your inbox, don't forget to check the 'spam' or 'junk mail' folder as sometimes a mail from a new contact may land up in the spam or junk section.

Please note that sometimes it may take about 4 hours in payment processing.

Q: Will my Child or Employee know I am monitoring the phone?
A: Yes. There is a visible Mobile Protector icon on your child's / Employee's phone and we display a warning message daily.

Q: Do you ensure privacy protection to your customers?
A: We neither collect nor store any personal information from our customers and clients; nor have we ever made any information from out clients available to any third party. Added to this, SpyBubble also follows active security policies guaranteeing complete privacy to our customers by encrypting all the confidential activity logs.

Q: What phones does SpyBubble run on?
A: SpyBubble is designed to work on most Smart Phones and BlackBerry Phones. New models are being made compatible with the system as they become popular. Click here for a list of phones and OS compatible with SpyBubble.

Q: Where can I get access to the captured Logs and information about GPS location?
A: You'll get a multi-featured and convenient to access Control Panel at http://cp.spybubble.com on purchasing the software. You'll be able to access captured Logs, GPS location etc.

Q. Do you provide technical support?
A: Yes, of course, we offer online technical support just to help you in case you face any kind of problem. If you feel like contacting our Support Team through email, simply mail us at support@spybubble.com or open a technical support request at https://spybubble.zendesk.com and we will provide you with the detailed instructions for fixing up your problem.

Q. Does SpyBubble ever get updated?
A: Yes, We constantly update SpyBubble in order to make it compatible with new models. As a subscriber, you'll get every future update free of charge.

Q. How much does it cost to Buy SpyBubble?
A: Pricing starts with $49.95.

Q. What charge will appear on my credit card statement?
A: avangate*spybubble.com will appear in your credit card statement, which is largest retailer of digital products.

Q. Will SpyBubble work with any service provider network that the target phone has?
A: SpyBubble works regardless of the service provider network on the target phone. It works the same across the globe. The only thing which is required is compatibility of the target device with SpyBubble.

Click here to check the list of Supported Phones and OS.

Q. What payment methods can I use?
A: You can make the payment through all the major credit cards such as VISA, MasterCard, and AmericanExpress. We also accept payment made through Wire Transfers.

Q. Do I need to be technically skilful to install SpyBubble properly?
A: No, you don't need any special technical skills for installing SpyBubble. It is very easy to do it that anyone from a kid to grandpa can do it without being a mobile phone expert!

Q. Do I need to have the physical access to the phone for installing SpyBubble on it?
A: Yes, you will need to have the physical access to the phone in order to install SpyBubble on it.

Q. I have purchased the SpyBubble license but haven't received the installation instructions yet. Why I haven't received them yet? How can get access to them now?
A: Make sure to check 'Spam' or 'Junk mail' folders of your email account as sometimes the email service provider sends the mails from new or unknown senders to these folders. In case you don't find the mail even in the Spam or Junk mail folders; you can contact our friendly customer support team to know what's wrong. You can even visit our Support Page for the purpose.

Q. If the target phone is iPhone, do i need to jailbreak it?
A: Yes, iPhone has to be jailbroken in order to install SpyBubble.